Published: Sun, August 12, 2018
Money | By Ralph Mccoy

Butlin's admits 34,000 guest records stolen in hack

Butlin's admits 34,000 guest records stolen in hack

While no payment details or user passwords have been compromised, Butlin's buoyantly announced that the booking reference numbers, lead guest names, holiday arrival dates, postal and email addresses and telephone numbers of 34,000 customers may have been accessed.

The hack was caused by a phishing attack via an unauthorised email.

It said it is contacting people who may have been affected to let them know what has happened and what they should do.

The company says its own investigations have not found any fraudulent activity related to this event.

The good news for Butlin's in this case is that it's done a thoroughly modern job of reporting it to the Information Commissioner's Office, with the breach only taking place within the last 72 hours.

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The firm has published a dedicated web page with some details about the breach.

The company, where staff used to welcome guests with the phrase "hi-de-hi" until it was banned in the 1980s, now operates holiday camps in Bognor Regis, Minehead and Skegness, with the latter being the first camp opened by Billy Butlin in 1936.

The chain says it has reported the incident to the ICO, and a spokesperson for the data protection regulator told Sky News: "Butlin's has made us aware of an incident and we will be making enquiries".

Managing director Dermot King said: "I would like to reassure guests that no financial data has been compromised". It is contacting customers who may have been affected.

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