Published: Mon, August 20, 2018
Money | By Ralph Mccoy

Whiteboards used as Gatwick flight info screens fail

Whiteboards used as Gatwick flight info screens fail

Pictures emerged on social media of crowds surrounding the board as they tried to get hold of their flight information.

Passengers flying from Gatwick Airport face severe disruption as an IT fault means that none of the passenger information screens are working.

The airport, 30 miles south of London which primarily serves passengers heading on short-haul flights to European destinations, said there were no flight delays linked to the issue, although a handful of people had missed flights.

People queue to enter the terminal at Gatwick Airport in southern England, Britain, May 28, 2017.

Staff have resorted to manually writing out information such as gate numbers for each departure, with some passengers missing their flights owing to the problem.

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Staff at Gatwick Airport are having to write flight information on whiteboards because of a technical problem with the airport's digital screens.

"We are expecting to resolve the issue soon and apologise for the inconvenience". However, he added that "tens of thousands" of passengers managed to catch their flights and depart on time.

Some 45.6 million passengers travelled through Gatwick Airport a year ago, according to statistics from the Port Authority of NY and New Jersey. Why not pre-assign gates like Canadian airports?'

Gatwick Airport tweeted: "We are sorry, but due to an IT issue our flight information is not displaying correctly".

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