Published: Fri, September 21, 2018
Technology | By Lionel Gonzales

NatWest online and mobile banking go down leaving customers locked out

NatWest online and mobile banking go down leaving customers locked out

Despite what the error message states, the problem is at the banks' end.

Speaking on LBC an hour before the outage was resolved, the bank's CEO Ross McEwen confirmed he didn't know what had gone wrong and apologised to customers for any inconvenience caused.

In a statement Ulster Bank said that it was aware that there are some issues on its Anytime and Mobile Banking services, and that it is working to fix them.

Commenting on the Barclays outage, Lev Lesokhin, SVP strategy & analytics at software vendor Cast, said United Kingdom banks seem to be unusually vulnerable to such glitches, which are often due to software failures.

"We are aware that customers are now experiencing issue logging into their online and mobile banking accounts", a spokesperson told IT Pro this morning.

During the outage, RBS Group said customers could still use telephone banking, and access to high street ATMs is unaffected.

NatWest is owned by Royal Bank of Scotland, whose customers are also reporting issues.

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"Absolute apologies to customers who are used to using mobile - and more and more are using mobile".

"We are working hard to resolve the issue".

He said: "If you look back at 2014 we had something like 300 incidents, past year we only had 20, so we are certainly improving the organisation and how it operates for our customers".

One said: 'Natwest app down again.

The glitch came a day after some Barclays customers were left struggling to log into accounts for several hours due to a technical problem.

Earlier this month, RBS announced plans to swing the axe on another 54 branches, 14 of which are the last bank in town - meaning there are no other bank or building society branches in those areas.

The latest fiasco to hit the banking industry comes after TSB's computer system meltdown earlier this year left customers facing disruption for weeks.

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