Published: Thu, December 06, 2018
Technology | By Lionel Gonzales

O2 data not working as company has network issues

O2 data not working as company has network issues

"Our technical teams are investigating reports of issues when using data", O2 wrote on its status page.

The network problems have affected more than O2 customers, hitting other services that rely on the data.

The company has confirmed that voice calls are still working, and have asked customer to alert them to any network issues they may be experiencing.

O2 said that "one of our third party suppliers has identified a global software issue in their system".

Calls are still working, O2 said. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

O2 users are not able to access data and 4G services on their phones, with problems reported since 4.45am this morning.

The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile.

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The network outage has also affected Transport For London, which uses the O2 network for its electronic timetable displays at bus stops.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

The outage is thought to be affecting about 32 million in the UK. "This issue is being investigated".

Thousands of mobile phone users across Kent have lost their data service this morning.

Some customers have reported being unable to use their data, while others are struggling to send texts. "Our technical teams are working extremely hard to resolve this", the company said.

O2 said it would share further updates as soon as they were available.

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