Published: Fri, December 28, 2018
Technology | By Lionel Gonzales

CenturyLink service down - customers, businesses affected by widespread outages

CenturyLink service down - customers, businesses affected by widespread outages

The Cochise County Sheriff's Office said Thursday its 911 centers were experiencing intermittent phone service disruption and, according to ABC15, was redirecting all 911 and administration lines to the Douglas Police Department.

Wireless callers with an emergency should try dialing 911 first, officials said.

"We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete", CenturyLink said.

The Federal Communications Commission was investigating the CenturyLink outage, Chairman Ajit Pai announced Friday.

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"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help", Pai said in a statement. He said he spoke to CenturyLink about his concerns and has ordered an investigation. The company pledged to fix the issue by 1 a.m. PT on Friday but issues persisted throughout the morning.

Service was also interrupted in Seattle and Salt Lake City, among other locations.

Counties all over the U.S. reported downtimes of their 911 call centers over the past hours, impacting states such as Washington, Oregon, Minnesota, Massachusetts, Idaho, New Mexico, Missouri, Arizona, Colorado, and even some 911 services across the border, in Canada.

Emergency 911 services in some USA states have gone down yesterday and today due to a massive outage reported at several CenturyLink data centers. We apologize for any inconvenience this caused customers.

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